FAQS

What benefits do I get by subscribing?

When you subscribe, you get special discounts on your order. Plus, you can change or cancel your subscription at any time. You can also choose your preferred delivery frequency, helping you save both time and money.

How does the subscription process work?
  • t’s very simple:
  • Choose your product and the desired quantity.
  • Select the subscription plan and your preferred delivery frequency.
  • Click the "Subscribe" button and add the product to your cart.
  • Complete your purchase as usual.
  • Then, just wait for your product to be delivered automatically according to the frequency you selected.
Can I change the frequency of my deliveries after subscribing?

Yes, you can change the frequency of your deliveries at any time. Simply log in to your account and adjust your subscription settings to fit your needs.

What happens if I want to cancel my subscription?

You can cancel your subscription at any time with no penalty. Just log in to your account, select the subscription you want to cancel, and follow the steps to complete the cancellation.

Can I add or remove products from my subscription?

Yes, you can add or remove products from your subscription at any time. Just go to the subscriptions section in your account, make the necessary changes, and save them.

What are the terms and conditions for subscriptions at Vitasei?

Vitasei Subscriptions: Everything You Need to Know

We want your experience with Vitasei subscriptions to be as simple and clear as possible. Below, you’ll find the key details and conditions of our subscription service, organized for your convenience:

Subscription Process:

Subscriptions can be made through our website: www.vitasei.com.

We are working to allow subscription sign-ups through our E-center as well.

User Account:

Creating a personal account to subscribe is not mandatory, but we highly recommend it.

By creating an account, you’ll have direct access to your subscription information and can manage it more easily.

Acceptance of Terms:

To subscribe, you must accept these terms and conditions. Without acceptance, you won’t be able to complete the subscription.

Costs and Benefits:

There are no additional costs to subscribe beyond the product price and shipping.

You will receive 10% cashback in the form of a coupon on the total value of the products purchased. Note that Vitasei SAS reserves the right to modify this percentage at any time.

Starting from the third month of subscription, you can choose a gift from a list provided by Vitasei.

Automatic Billing:

By subscribing, you authorize Vitasei SAS to automatically charge the value of the plan and chosen products, according to the frequency you select (monthly or customized).

The charge will be automatically debited from your credit card and will continue while the subscription is active.

To avoid a charge, you must cancel or pause your subscription at least 24 business hours before the next automatic payment.

Billing Frequency:

Automatic debits occur on the same date the subscription was activated.

For example, if you subscribed on February 10, the next payment will be March 10, and so on.

The product will be shipped on the next business day after the automatic payment, and delivery times will be the same as any other order made on the website.

Use of Personal Data:

By subscribing, you accept and authorize the use of your personal data by Vitasei SAS, according to our privacy policies.

Resale Prohibition:

It is prohibited to acquire products via subscription for resale purposes without prior authorization from Vitasei SAS.

If this activity is detected, we may cancel the subscription without prior notice and apply the corresponding sanctions.

Eligible Products:

Only certain products are eligible for the subscription program. These will be clearly marked on the website.

Free Shipping:

All subscription shipments are completely free.

If you have any questions, we are always here to help. Thank you for being part of the Vitasei family!